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What’s wrong?
Pick the problem. The number depends on the city and, for power, on the name printed on the bill. If someone is in danger, call or text 911.
The power is out
Call the company named on the bill. A downed line in the street is 911.
Sewage or water is coming into the house
For a JEA customer, the outage line answers water and sewer backups at any hour.
The trash was not picked up
Inside consolidated Jacksonville, report it to 630-CITY even when a contractor runs the route. Beach cities and the counties next door are a different hauler.
A lost pet or a stray animal
Duval animal control and 630-CITY share a phone during the day. After hours, the sheriff’s non-emergency line takes animal emergencies. Jacksonville Beach runs its own animal control.
A non-emergency police report
Use 911 if someone is in danger. The non-emergency line depends on the city.
A pothole, a broken streetlight, or another city complaint
MyJax and 630-CITY take service requests for consolidated Jacksonville.
A building permit or an inspection
Consolidated Jacksonville takes permit applications online. Beach cities and the other counties run their own building departments.
A code complaint, an overgrown lot, or a junk vehicle
In consolidated Jacksonville, report it through MyJax or 630-CITY. Municipal Code Compliance is the office that follows up. Beach cities and the other counties run their own code offices.
What a house is worth, or who owns it
The property appraiser sets the value and keeps the roll. That office does not collect the tax bill. Duval’s search covers Jacksonville, the beach cities, and Baldwin. Clay and St. Johns keep their own rolls.
Where do I vote
Each county has its own finder. Type the house number and the street. Duval’s page says not to paste the address. Duval covers Jacksonville, the beach cities, and Baldwin.
Which public school
In Duval County, including the beach cities, the street address sets the neighborhood school unless the student is in a choice program. Clay and St. Johns run their own districts.
Who represents this house
Council districts and legislative districts follow the street, not the ZIP code or the neighborhood name.