Emergency: call or text 911. Jacksonville non-emergency: (904) 630-0500.

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JEA

Electric, water, and sewer for most of consolidated Jacksonville. Atlantic Beach tells its residents to call JEA for electric service. Report an outage on this number any time. It is not the power company for every address at the beaches or in Clay and St. Johns.

Residential and outages, 24/7
(904) 665-6000
Toll-free
(800) 683-5542
Commercial, weekdays 8 a.m. to 6 p.m.
(904) 665-6250
Hours
Customer Solutions Center: Monday–Friday 8 a.m.–5 p.m. Residential phone lines with a person: Monday–Friday 7 a.m.–6 p.m. The outage line is always open.
Mailing address
225 N. Pearl Street, Jacksonville, FL 32202

A sewage backup or a serious water backup into the house is also (904) 665-6000, day or night. For a life-threatening emergency, call 911 first. Streetlight repairs in the JEA area can be reported on jea.com. A new streetlight is a city request through 630-CITY.